Concerning Delivery/Shipping Terms
- All goods are shipped insured. But please note: This is a service we offer, not a right.
- Goods can be delayed by postal services or local Customs authorities. Although most parcels are delivered in time, we can not be held responsible if delays occur.
- As long as we can offer you a valid Shipping Receipt, by International law, you are responsible for obtaining/receiving the parcel correctly. So make sure you enter a valid postal address, and preferably an address where somebody is present during working hours, for example your working address.
- If you made an error in the shipping address please contact us directly.
- All goods are shipped insured. So in the unfortunate case that goods went missing we will process a claim at the shipper company. There is a side note to that, because postal services can take up to max 3 months to process claims and we have to wait their decision upon how to handle the claim.
- When you are located outside Japan, your authorities might charge you import duties. Although we undertake certain actions to prevent or reduce this to the minimum, we can not be held responsible for any local tax fees.
Do you ship internationally?
Yes. We ship to every country, every address, worldwide.
Do you use couriers or normal post?
We use international accredited couriers, using their Express Services. This provides a fast and point to point tracking system.
How long does international shipping takes?
3-7 business days according to the shipping country.
Is the shipping secure?
Absolutely. Our couriers provide secure, accurate, and fast delivery services worldwide.
How much does the shipping cost?
Nothing!.. ITS FREE SHIPPING WORLDWIDE!
Will I be charged customs?
This is extremely unlikely, but it is dependent on your country, and we have no control over it. The recipient of the shoes is responsible for any customs duties. If your country does charge customs, we suggest a simple way to avoid this is to email us that a copy of your invoice should not be included in your package.
