In case that the product received is different from the one you ordered or has a manufacturing defect, or the size doesn’t fit you, you may return the shoes within 30 days of receiving them for an exchange.

The shoes must be unused and packed in the same way you received them in order to be returned.

If the goods need to be returned go to our Contact Us page and send us an email letting us know the problem. We will give you full instructions on how to proceed. Shoes must not be sent back without getting instructions from us.

Send us the shoes to TOKYO through international shipping. We will refund you the shipping cost you payed either by Western Union, PayPal or we will give you a discount for your next order.

After you send us the tracking number for the returned shoes, we will immediately start production for your correct shoes and will delivery them asap.

Shoes that you return or exchange must not be worn. PLEASE TRY YOUR SHOES ON A CARPET OR OTHER CLEAN, SOFT SURFACE TO PREVENT ANY SCRATCHING OF THE SOLES. SHOES WITH SOILED, SCRATCHED OR MARKED SOLES OR SHOES WHICH HAVE BEEN WORN CANNOT BE RETURNED.